Scroll down to view the Help & FAQ Guide for the SF Pride Band Membership Portal or select one of the shortcuts below to skip to a relevant section.

Membership

Using the Membership Portal

Troubleshooting

What is this website?

This is a membership portal for active members of the San Francisco Pride Band. You can manage your membership status, pay dues (if applicable), download sheet music, and access other Band information in one centralized place!

How do I register to become an active member?

To have access to the SF Pride Band Membership Portal, you need to be an active member of either our concert band or marching & pep bands. To become an active member, you need to register for the appropriate concert set at this link: http://members.sfprideband.org/register/

If you would like to be a member of the marching & pep bands only (e.g. do not plan to ever attend concert band), click on “Click here to register for Marching & Pep Bands Only (1 year)“.

If you’d like to be a member of the concert band, click the membership that describes the set you want to participate in. Each concert set has a separate membership registration and will be labeled with the months of which the membership applies. If you’re registered for concert band, you can participate in marching & pep band at no additional cost.

How long does membership last?

If you would like to be a member of the marching & pep bands only (e.g. do not plan to ever attend concert band), your dues cover membership for 1 year.

Our concert band has four memberships per year typically covering five concert performances. Each concert band set that you register for has a pre-determined active period starting from the first rehearsal of the set. The end date extends about three weeks into the following concert set so you have time to decide to register for the next set if not already pre-registered. The exact dates are shown in your Subscriptions tab of My Account or after clicking on the set on the registration page.

Can I register for multiple sets at once?

For concert band, yes! SF Pride Band intends to make multiple concert band sets available up to a year in advance so members can register and pre-pay if desired. You will still need to register for each individually by accessing the registration page, but you can have multiple active memberships on your account in advance if desired.

Participation (optional) in the marching & pep bands is included at no cost if you are an active member of the concert band. If you only want to be part of the marching & pep bands, you should only register for the one-year membership to that group alone. You will need to re-register once your membership expires.

How do I tell if I’m an active member or not?

You can check your membership status under Subscriptions on My Account or by visiting this link: http://members.sfprideband.org/account/?action=subscriptions

See screenshot below – this member is registered for “Winter (Jan-Mar) 2021 Virtual Concert Band” for $50. The “Active” column indicates “Yes”. The “Subscription” column indicates when the membership for the set expires.

How do I get on the email listserv?

Once you’ve registered as a member, one of our staff will automatically add you to the SF Pride Band Active Members Google Group within 24 hours. This Google Group uses an email listerv (members@sflgfb.org) to communicate with active members.  Emails will arrive in your inbox with “[SF Pride Band Members]” at the beginning of each subject line.

Tell me about membership waivers.

If this is your first set with the SF Pride Band, your dues are waived! You should have received a coupon code when you were provided the link to register. If not, please send us a message to request it before registering.

Dues are $75/quarter for Concert Band ($300/year) and $75/year for Marching & Pep Bands or Twirling/Flags Corps only. Dues waivers are available and sent via email to the Band list-serv before each set. Please contact technology@sflgfb.org if you can’t find that communication and need a reminder about the coupon codes.

To use a membership waiver, select the membership you want to register for on the registration page. Fill out the registration form. At the bottom of the page above the payment options, select “Have a coupon?”.

A “Coupon Code” field should show up where you can enter the coupon. If your waiver covers 100% of fees, ignore the payment options and click “Sign Up” and you should be good to go. Otherwise, the waiver will deduct the savings and you can continue to reduced payment. If you have any issues getting a waiver to work, please contact technology@sflgfb.org and we’ll be happy to help.

What if I want to take a set off?

No problem! You’ll still be able to log in to My Account and update your profile information and view past payments. You can also see the list of sets you can register for on the registration page. However, until you register as an active member on an active set, you won’t have access to the rest of the website.

How does My Account work?

My Account is all about you! See a description of the sections below.

Profile
Here you can update your personal information on file with the band. We may make your instrument(s), email address, phone number, city, and birthday (mm/dd) available on a Band Roster that is visible to other members. Your full residence address, emergency contact info, and healthcare information are private to Membership Portal administrators and Band leadership only. Make sure to hit the “Save Profile” button at the bottom of the page after you make any edits.

Subscriptions
Your active memberships are listed here. See screenshot below – this member is registered for “Winter (Jan-Mar) 2021 Virtual Concert Band” for $50. The “Active” column indicates “Yes”. The “Subscription” column indicates when the membership for the set expires.

Payments
Your payment history is recorded in this tab.

I’m getting an error: “You are unauthorized to view this page.”

First, make sure you’re already logged in (to confirm, you should be able to access My Account and see your profile information). If not, try visiting this login page.

If you are logged in and still getting this error message, it likely means you’re not registered as an active member in a current set. You need to be an active member to access most Membership Portal content.

I’ve lost my password and need a password reset.

If you’re locked out of your account and need a password reset, visit the login page and click “Forgot Password”:

Follow the instructions to enter the email associated with your account. You will receive an email with a link to reset your password. If you’re getting an error or can’t remember the email address associated with your account, please email technology@sflgfb.org.

I’m logged in and want to updated my password.

If you’re logged in and want to update your password, go to My Account, scroll to the bottom, and click on “Change Password”.

Follow the instructions to enter a new password two times to confirm, then click “Update Password”.

I can’t access the Google Shared Drive with Band files.

We have set up a separate troubleshooting guide if you can’t access the Google Shared Drive with membership documents.

I’m still having trouble or my issue isn’t resolved in the help guide.

Please send an email to technology@sflgfb.org for more help.